International Operations:

Job Description:

REQUIREMENTS:
 Communication Skills: Strong verbal and written communication skills.
 Excel Proficiency: Ability to use Excel for data analysis and reporting.
 Decision Making: Effective decision-making skills to handle operational challenges.
 Problem Solving: Strong analytical and problem-solving skills to address and resolve issues.
 Relationship Management: Ability to build and maintain professional relationships with vendors and
partners.
 Flexibility: Willingness to adapt to changing requirements and work in a dynamic environment.
 Travel: Open to travel as required for vendor visits and operational needs.
 Team Support: A supportive team player who collaborates effectively with colleagues.

JOB ROLEAND RESPONSIBILITIES:
 Vendor Management: Oversee and manage relationships with international courier service
providers to ensure reliable and efficient delivery services.
 Channel Partnership: Develop and maintain strategic partnerships with various logistics channels.
Workwith the customer service manager to ensureproper customer service is being delivered.
 Problem Solving: Address and resolve issues that arise in the logistics process to ensure smooth
operations.
 Vendors Relation: Maintain and enhance relationships with vendors to ensure high service standards
and address any concerns.

 Quality Check: Conduct regular quality checks to ensure compliance with company standards and
customer satisfaction.
 Escalation Management: Handle escalations and coordinate with relevant teams to resolve complex
issues efficiently.
 Alignments within Team: Collaborate with internal teams to ensure alignment and effective
coordination for international operations.
 Documentation: Maintain accurate and up-to-date documentation related to shipping,
vendor agreements, service performance metrics, and international operational processes.
Ensure that all documentation complies with policies and supports effective communication
among stakeholders.

WHAT IS INIT FOR YOU:
• Structured career development - our team of industry experts is here to support and work with you to
explore your learning potential and career goals.
• Paid leaves /Restricted Holidays / maternity / paternity leaves
• Health insurance
• Flexibleworking hours
• Training andDevelopment programs for personal and professional growth