Area Debt Manager-Unsecured loans/Ahmedabad

Area Debt Manager-Unsecured loans/Ahmedabad

1 Nos.
92884
Full Time
2.0 Year(s) To 5.0 Year(s)
1.00 LPA TO 6.00 LPA
BFSI, Investments & Trading
Banking/Financial Services
Job Description:
  1. Manage Unsecured Loan Recovery Process:

    • Develop and implement effective recovery strategies for unsecured loans, including personal loans, credit cards, and other non-collateralized debts.
    • Identify and prioritize delinquent accounts and create action plans to recover dues in a timely manner.
  2. Team Leadership & Management:

    • Lead and manage a team of recovery officers and executives.
    • Assign and monitor recovery targets for team members.
    • Train and mentor the team to improve collection techniques and negotiation skills.
  3. Negotiations & Settlements:

    • Directly handle high-value and sensitive accounts.
    • Negotiate settlements with defaulters where possible and ensure legal action is taken in cases of non-payment.
    • Maintain detailed records of all settlements, legal actions, and communications.
  4. Risk Assessment & Analysis:

    • Continuously monitor and evaluate the portfolio to identify high-risk accounts.
    • Collaborate with the risk management team to develop strategies for minimizing risk on unsecured loans.
  5. Compliance & Regulatory Adherence:

    • Ensure recovery efforts comply with all relevant regulations and laws (e.g., Fair Debt Collection Practices Act, RBI guidelines in India).
    • Stay updated on regulatory changes and ensure the team adheres to legal frameworks.
  6. Customer Relationship Management:

    • Ensure professional and empathetic communication with customers during the recovery process.
    • Address customer grievances and resolve issues efficiently.
  7. Reporting & Analytics:

    • Prepare regular reports on recovery progress, delinquency rates, and recovery rates.
    • Provide management with data-driven insights and suggest improvements to recovery processes.
  8. Collaboration with Legal Teams:

    • Work closely with the legal department to initiate litigation when necessary.
    • Coordinate with external agencies or recovery agents if required.
  9. Performance Monitoring:

    • Analyze recovery performance metrics, including cash collection, non-performing assets (NPA) ratios, and delinquency levels.
    • Implement corrective actions as needed to achieve recovery targets.
  10. Budget Management:

  • Manage the department’s budget for legal expenses, external agencies, and other recovery-related costs.
  • Ensure recovery efforts are cost-effective while maximizing returns.
Company Profile

We are the first --- to offer monthly credit on savings accounts. Our credit cards have no hidden charges. We offer Lifetime Free without minimum spend conditions, never-expiring rewards points, zero interest on cash withdrawal at ATMs, dynamic low APR and much more. Fees if any are transparent and described neatly in a manner a common person can understand. Every product offered by the --- is customer friendly, most often the best in the industry.

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