Customer Relationship Executive - Real Estate Industry - Thane (Wagle Estate)

Job Description:

We are having an urgent opening for the position Customer Relationship Executive of  for a reputed company in Real Estate Industry at Thane(Wagle Estate) Location.

Job Description:

We are looking for an experienced Customer Relationship Executive, preferably having work experience of 2 years from Mumbai, with a background in real estate. The ideal candidate should have strong communication, excellent typing skills, and hands-on experience with CRM systems. The role involves managing customer interactions, ensuring high satisfaction levels, and assisting clients through the buying process in real estate projects.

Key Responsibilities:

• Act as the main point of contact for customer inquiries regarding real estate projects.
• Handle calls, emails, and chat inquiries with professionalism and efficiency.
• Provide accurate information to customers about project details, availability, and other queries.
• Maintain and update customer data within the CRM system, ensuring records are accurate.
• Manage customer relationships, from inquiry to post-sale follow-up, ensuring a smooth and pleasant experience.
• Assist customers in understanding booking processes, documentation, and payment schedules.
• Address and resolve customer concerns, coordinating with other departments when necessary.
• Generate reports from the CRM system to track customer interactions and project progress.
• Keep customers informed about project updates, timelines, and key milestones.
• Ensure timely resolution of customer complaints and escalate issues when needed.

Candidates Profile:

• Previous experience as a Customer Relationship Executive in real estate is mandatory.
• Must be based in Mumbai with in-depth knowledge of the real estate market.
• Proficient in using CRM systems to manage customer data and track interactions.
• Excellent verbal and written communication skills in English.
• Strong typing skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of the real estate sales process and documentation is essential.
• Proficiency in replying to emails, speaking to customers.
• Proficiency in excel, word, PowerPoint
• 2+ years of experience in customer relationship management, specifically in real estate.
• Bachelor’s degree in Business, Communications, or related fields