Analyst (Systems Management & Continual Improvement)

Job Description:

The Analyst role will be a change maker to support various aspects of our systems (QMS, ISMS,
and Continual Improvements) to increase the standardization and effectiveness of our
operations; with direct responsibilities in areas of implementation, and monitoring, of Systems
and continual improvements, and to accelerate technology adaptions in quality management,
associated reporting analytics; overall increasing organizational effectiveness. Our ideal
candidate will be an excellent communicator, who thrives in a fast-moving environment, enjoys
driving towards results, and has a passion for helping people get the support they need. This is
an exciting opportunity for an entry-level person with an entrepreneurial spirit looking to
accomplish strategic excellence, and maturity, in quality systems practices and techniques,
leadership capabilities, and change management.
Key Role Responsibilities include but not limited to:
• Facilitate QMS, ISMS, and Continual Improvements, projects and processes, for ISO 9001
ISO 27001 Audits, Coordination, Management & Implementation of ISO 9001and ISO
27001 certification requisites. Follow-up and provide assistance for the closure of
internal/surveillance audit findings.
• Follow up and assist for the closure of customer audit or regulatory body audit or
certification audit like PCI DSS audit, SOC2 audit etc.
• Support various Process Teams in understanding and implementing Internal Quality
Tools and Techniques, and catalyze continual improvements for various processes and
workflows, work standardization initiatives; and for improvements and evolution of
quality systems in the Organization
• Support Coordination, Preparation and Release of monthly/Quarterly audit plans, and for
preparing monthly risk reports and present it to Sr. Leadership. Also be preparing and
publishing weekly/monthly dashboards, and support in preparing metrics in Quality
Review Meeting (QRM) / Senior Management Review (SMR), as conducted for internal
quality assurance (IQA) & Information Security Audits for management systems
requirementsSupport in Conduct organization wide training on QMS, ISMS, Risk
Management, and Information Security compliance requirements. & Support
documentation of Internal Process, Manual, Policy updates as required for Quality
Systems, in alignment to ISO requisites.
• Support in review of agreements with customers, vendors as per the management
systems requirements.
• Responsible for vendor management process like Vendor onboarding audit and periodic
audit

Analyst (SMCI)
• Actively participate in the audit management process, preparation of audit
documentation to increase its quality,
• Participate in assessment of organization’s compliance with approved security measures
in Statement of Applicability, and support preparation and distribution of the audit
reports.
• Support in Leverage systems and technology, to enhance institutionalization of various
Quality Systems for process standardizations, ease of implementation, and monitoring,
Reports and Analytics tools, etc.
• Accelerate systemization of Quality Systems guidelines, templates, and processes,
maintain reports repositories, and evolve indexing process for rapid retrievals, and audit
for consistency, completeness, and correctness
• Drive Process Automations initiatives, and can utilize MS Office related automation and
macro writing possibilities, to templatize and make day to day works more efficient, so
that it takes less time to prepare reports and there more time for analysis; and
institutionalize Agile and Lean practices and techniques
• Support to Collate suggestions for improvements, and conduct periodic surveys and
retrospectives to identify improvement opportunities in the quality systems workflows
and drive continual improvements
• Conduct root cause analysis (RCA), for significant or chronic deviations issues, to
determine most significant root causes, and determine corrective actions and preventive
actions (CAPA); & follow-through for implementation of CAPA and post improvements
impacts/benefits analysis
General Requirements:
• Graduates in any stream with demonstrable tech savviness; and an exhibited interest in
information security, quality/operations management and change management.
• Typically, 2 to 3 years relevant experience in QMS (ISO 9001), ISMS (ISO 27001) operations
management, change management, etc., preferred
• Good understanding of people motivators, personality types, behavioral aspects
• Strong organizational skills and a keen attention to detail; and the ability to work effectively
and manage a varied workload and prioritizes with a high sense of urgency
• Understanding of Lean and quality tools for process improvements, statistical concepts and
analysis, is preferred
• Excellent verbal, written and presentation skills, including the ability to communicate
effectively across the organization with various teams, and management; along with high
attention to detail
• Must have Strong MS – Office skills, along with data mining, data analytics, and graphical
visualization abilities
• Tech-Savvy and proficient in Microsoft Office automations (e.g., excel macros etc.); ability to
maintain the highest level of discretion, diplomacy and confidentiality.
• Eagerness to learn, develop and grow with the business; is contributions oriented; and
flexible and willing to work off-hours when required to meet deadlines
• Team player willing to pivot quickly with a nimbleness; and have strong interpersonal and
relationship building skills, with the ability to interface with technical and non-technical
members of the organization
• Knowledge of IT Network infrastructure and Cyber Security will be a added advantage