Customer Support

Job Description:

We are seeking a dedicated and customer-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for providing top-notch support to our customers, resolving their queries, and ensuring their satisfaction with our products and services. This role is essential in helping us build strong relationships with our customers, delivering quick and effective solutions to their needs, and contributing to a positive customer experience.

Responsibilities:

• Respond to Customer Inquiries: Handle incoming customer inquiries through phone, email, chat, or social media channels, providing clear and accurate information.
  
  
• Issue Resolution: Resolve customer issues or complaints in a timely manner, escalating complex cases to senior support or technical teams when necessary.
  
  
• Product Knowledge: Develop a thorough understanding of our products and services to offer knowledgeable support and guidance.
  
  
• Customer Records Management: Document customer interactions and resolutions accurately in the company’s CRM system, ensuring all details are logged for future reference.
  
  
• Feedback Collection: Gather customer feedback and insights to help improve our products, services, and customer support processes.
  
  
• Follow-up Communication: Conduct follow-up communication with customers to ensure their issues have been resolved and gauge satisfaction.
  
  
• Collaboration with Other Teams: Work closely with other departments (e.g., Sales, Product, and Technical Support) to ensure a seamless customer experience and to resolve any cross-functional issues.
  
  
• Maintain Service Quality: Strive to exceed customer expectations by maintaining high-quality standards in all interactions and meeting response time targets.
  
  
• Stay Updated: Keep up-to-date with product updates, company policies, and industry trends to offer the most relevant support to customers.
  
  
• Tele Calls & Leads: Should be able to speak well and generate potential leads.
  
  

Requirements

• Education: Graduate or related field is preferred.
  
  
• Experience: Prior experience in a customer service or support role is advantageous.
  
  
• Skills:
• Strong communication skills, both verbal and written.
  
  
• Excellent problem-solving and conflict-resolution abilities.
  
  
• Ability to handle high-volume inquiries with patience and efficiency.
  
  
• Proficiency in using CRM systems and basic office software (e.g., Microsoft Office, G Suite).
  
  
• Ability to work independently and as part of a team.
  
  
• Attributes:
  
  
• Empathy and a customer-first attitude
  
  
• Strong attention to detail
  
  
• Positive, friendly demeanor with a willingness to learn.

Benefits & Perks:

•  Competitive salary and performance-based incentives
  
  
•  Opportunities for career advancement and professional development
  
  
•  A supportive and inclusive work environment