Team Leader - Operations

Job Description:

Job Description:

Position: 2

Experience: 5yrs as Team Lead-Operations

Job Type: Permanent

Job location: Pune (Magarpatta City).

Shift: Day /Night

Working Days: 5 days working (Mon- Fri)

Notice: Immediate Joiners

Work from office mandatory

Job Description: 

1. At least 5 years of working experience as team lead .
2. Flexible working in different time shifts, work extended hours and holidays if required
3. Client interaction experience (verbal /written communication)
4. Well versed with team handling, co-ordination with team members and drive production with highest quality
5. Work under pressure and deliver results.
6. Well versed with MS Office (Microsoft Excel)

KRA's

1. Day to day production needs to be completed before TAT as per client requirement.
2. See that production and quality targets are achieved which are set by the client.
3. Managing Staffing, leaves and absenteeism of the employees., Managing shrinkage for the team.
4. Training new hires and also assisting them throughout OJT.
5. Process related assistance and process improvement actions.
6. Well versed with US Client interaction through mails/calls
7. Handling conference calls from onshore team for new process which come in.
8. Conducting huddles and meetings with the team to discuss updates and other issues.
9. Process opportunities identified and raised, communicate with the Ops Managers for the same.
10. Manage quarterly performance review for the team and shared timely feedback with employee through one on one.
11. Conducted sessions for the bottom quartile candidates, coached and identified issues and helped correct the same.
12. Identified “PIP” need and communicate the same with HR and Ops Manager through mails.
13. Managing the team performance in terms of customer satisfaction, quality, AHT and all other parameters.
14. Preparing daily, weekly and monthly production and Quality reports, billing reports and share with the management.
15. Manage team performance review.
16. Ready to stretch as per business requirement 
17. Staffing and conducting interviews for as per process requirement.

 Selection Methodology:

 Operational round (Personal Interview)

 Interview Methodology

1. Aptitude & basic typing test/excel test
2. Operations Round

 Please Note

1. Graduate in any field is mandatory.

We are looking for immediate joiners only