Head of NOC based at Mumbai
Job Description:
Job Summary:
The Head of NOC will oversee the end-to-end operations of the Network Operations Center, ensuring high network availability, performance, and reliability for an ISP/Telecom company. This leadership role involves managing NOC staff, optimizing operational processes, and implementing best practices to minimize downtime and rapidly resolve network issues.
Key Responsibilities
- NOC Management: Lead NOC team operations, ensuring 24/7 monitoring and incident management for network infrastructure.
- Network Performance & Uptime: Maintain optimal network uptime and troubleshoot complex issues promptly, minimizing service interruptions.
- Incident Response & Escalation: Develop and enforce incident response protocols, handle escalations, and communicate with key stakeholders during outages.
- Process Optimization: Implement and improve SOPs, monitoring tools, and automation processes to increase efficiency and response times.
- Team Leadership: Manage, train, and develop the NOC team, ensuring they have the skills and resources needed for peak performance.
- Reporting & Analytics: Generate regular reports on network performance, incidents, and improvement opportunities for executive review.
Desired Profile / Criteria / Skills :
Qualifications & Skills
- Technical: Strong understanding of telecom networks, protocols (e.g., MPLS, BGP, SD-WAN), and NOC best practices.
- Experience: 15+ years in network operations, with at least 3 years in a management role within ISP/Telecom.
- Leadership: Proven experience in leading NOC teams, setting operational standards, and managing incident escalations.
- Education: Bachelor’s degree in Telecommunications, IT, or related field; relevant certifications (e.g., CCNP, ITIL) are advantageous.
This role is ideal for an experienced, proactive leader who can drive high availability and seamless network operations in a dynamic ISP/Telecom environment.
Company Profile
We provide customers access to the best internet speeds for enhanced productivity, entertainment, and communication. We are --- of India’s largest ISPs with a presence in 350+ key cities across the country and counting. we connect homes and offices online with our Fiber-To-The-Home (FTTH) on Gigabit Passive Optical Network (GPON) technology. The GPON technology offers a reliable roadmap to meet customer demands. the end user via fibre optic cable, making it more efficient than a standard copper . We have successfully commissi---d and managing an NLD (National Long Distance) network in some major cities & public Wi-Fi solutions in Dharavi-Mumbai, Delhi, including major public festivals across India.We are passionate about delivering the best customer experience, and constantly strive to improve our services to meet the evolving needs of our customers.
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- Interested candidates are requested to apply for this job.
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