Sr. Cloud Engineer M365-Intune (L3)

Job Description:

Position – Sr. Cloud Engineer M365 - Intune (Level 3)

Eligibility Criteria:

Minimum of 5+ years of experience in IT security, with at least 2+ years focused on Microsoft Intune (Microsoft Endpoint Manager).
Should be Graduate or Above
Should have extensive working knowledge of Microsoft Office365 cloud.

Principal Responsibilities:                                  

• Responsible for providing high end Technical & Project based support & consultation for Microsoft 365 Cloud
• The candidate will be required to architect, design and implement solutions using different services & solutions offered by Microsoft 365 package
• Handling Tier 2 / escalations for Microsoft 365 related issues.
• Help Tier 1 & Tier 2 resources to address the Microsoft 365 related issues
• Troubleshooting the advanced Microsoft 365 issues and performing call backs ensuring issues are resolved in the defined SLA & appropriate solution is provided to the customer.
• Will be responsible for updating, sharing daily, weekly & monthly Microsoft 365 related tickets tracker & analysis.
• Resolving any global, cross-functional or work-team issues.
• Defining key management routines and governance strategy to ensure effective business process execution.
• Reporting and trending on the effectiveness of the solutions and standards.
• Initiate improvements in tools, requirements gathering, processes, and people responsible to investigate causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the Microsoft 365 related tickets.
• Understanding Microsoft 365 support priorities and objectives and takes an active role in accomplishing them.
• Should be able to use & provide advanced tools for Microsoft 365 issues diagnosis & troubleshooting
• Responsible for handling individual projects related to new implementations, improvisations or migrations to Microsoft 365 from multiple source platforms.

Behavioral Skills

• Excellent verbal & written Communication skills
• Should have excellent customer handling & listening skills
• Strong analytical skills
• Strong problem-solving skills
• Change Management & decision-making skills.
• Quick decision maker and fast learner
• Result Oriented & able to deliver within timelines

Technical Skills:

• Strong knowledge of Windows operating systems and Active Directory.
• Proficiency in PowerShell scripting and automation.
• Microsoft Entra ID: Should have extensive knowledge in AZURE AD (Microsoft Entra ID) and AD Connect (Microsoft Entra Connect) implementation.
• Should have hands on experience in Register / Join / Hybrid Join devices to Azure Active Directory (Microsoft Entra ID).
• Microsoft Endpoint Manager: Should have working knowledge on Microsoft Intune (Microsoft Endpoint Manager).
• Show have hands on experience in enrolling devices, compliance and configuration policies.
• Design and implement complex Intune configurations, including device configurations, app policies, and conditional access policies.
• Configure and manage mobile device management (MDM) and mobile application management (MAM) policies.
• Provide advanced technical support to end-users and other IT teams.
• Troubleshoot issues with Intune connectors and integrations.
• Enforce security policies, such as device encryption, password complexity, and remote wipe.
• Monitor device compliance and take appropriate actions to remediate non-compliant devices.
• Implement conditional access policies to control access to resources based on device and user conditions.
• In depth understanding of Windows Autopilot, setting up Windows, Android, IOS, macOS enrollment.
• Troubleshooting device enrollment issues, configuring applications on devices.
• Design, implement, and maintain Microsoft Intune infrastructure for device and application management.
• Integrate Intune with other Microsoft 365 services, including Azure AD, Endpoint Manager, and Conditional Access.
• Manage and troubleshoot issues related to device compliance, app protection policies, and conditional access.

Preferred Certifications:

• SC -200: Microsoft Certified: Security Administrator Associate
• MS-102: Microsoft 365 Administrator
• MD-102: Microsoft 365 Certified: Fundamentals