Senior Process Associate AR (O2C)

Job Description:

Key Responsibilities:

• The duties of a Collections Associate include collection calls and Analyze Credit Limit and reviewing Sales orders for further release
• Providing customer service regarding collection issues, processing customer refunds, processing and reviewing account adjustments, resolving client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Establish and maintain effective and cooperative working relationships with Billing and cash applications team.

Essential Functions

• Weekly and monthly reporting to direct supervisor
• Monthly Delinquency notices
• Processing monthly credit memos and the appropriate reporting
• High volume phone calls to assigned delinquent customers
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Internal and External customer interface
• Participate in team planning meetings
• Meet defined department goals and activity metrics

Requirements

Required Skills

• 4-6 years High Volume B2B Collections experience.
• Knowledge of Credit management and Collections procedures
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities
• Graduate in finance Stream

Qualifications: Bachelor’s/Master’s degree in Finance, Accounting, or a related field.

Working Condition and Environment:

Working Days: 5 days, Monday - Friday

Shift Timings: Us Shift - 6 PM to 3 AM

Remote working - WFH, required to travel to Bangalore office once in 3 months for a week at your own cost.