Assistant Operations Manager

Job Description:

Job Title: Assistant Operations Manager - MICE & Packages

Reports to: Operations Manager/Director

Department: Tours & Travel/MICE (Meetings, Incentives, Conferences, and Events)

Location: Delhi - Vikaspuri

Job Summary:

Assist in planning, coordinating, and executing MICE events, packages, and travel operations. Ensure seamless delivery of services, exceeding client expectations.

Key Responsibilities:

MICE Events:

1. Coordinate logistics, venues, catering, and entertainment for conferences, meetings, and incentives.
2. Collaborate with clients, vendors, and internal teams.
3. Manage event budgets, timelines, and risk assessments.

Packages:

1. Develop and manage package tours, including itinerary planning and pricing.
2. Liaise with suppliers (hotels, transportation, activities).
3. Ensure package quality, competitiveness, and compliance.

Operations:

1. Assist in day-to-day operations, including staff supervision.
2. Monitor and report on operational performance.
3. Implement process improvements.

Client Relations:

1. Build and maintain strong client relationships.
2. Handle queries, feedback, and concerns.

Administrative:

1. Manage documentation, reports, and records.
2. Maintain vendor contracts and negotiations.

Requirements:

1. 2+ years of experience in MICE operations, travel, or hospitality.
2. Strong organizational, communication, and problem-solving skills.
3. Ability to work under pressure, prioritize tasks, and meet deadlines.
4. Proficient in MS Office, Google Suite, and industry-specific software.

Desirable:

1. Industry certifications (e.g., CMP, CMM).
2. Knowledge of destination management.
3. Language proficiency (additional languages).

What We Offer:

1. Competitive salary and benefits.
2. Professional growth opportunities.
3. Dynamic work environment.

If you're a motivated and detail-oriented professional looking to excel in MICE operations, please apply!