Transaction Processing Analyst - L11/10- Bangalore

Job Description:

Job Description:

• Provide first point of contact and other support during business and non-business hours as warranted by customer needs and BSS SC response time commitments. 


• Analyze issues and be able to complete/close non-complex calls with minor assistance or determine if call needs to be escalated.

• Create call ticket in tracking database and assume responsibility for the integrity, quality, and maintenance of call/customer data. 

• Research and test product problems, bugs, and user configurations with supervision from senior analysts, specialists, and developers. 


• Assist with troubleshooting various operating systems, hardware platforms and software along with analyzing and troubleshooting desktop, application errors, and network problems with assistance from others. 


• Participate in the implementation of process improvements in team operations.


• Participate and contribute to appropriate knowledge repositories to provide helpful information to support the team.


• Act as team representative and supervise SC Management Assistants and Senior Assistants.


This job description reflects management's assignment of essential functions; it does not prescribe or restrict responsibilities that may be assigned.