Job opening For The Post Of Duty Officer

Job Description:

Job Description:

• Supervising Daily Operations:
• Monitor and manage all activities in the multiplex, including box office, concessions, security, and housekeeping.
• Ensure that all areas of the multiplex are clean, well-organized, and in good working order.
• Oversee screening schedules and ensure that movies start on time.
• Customer Service Management:
• Handle customer queries, complaints, and issues in a professional and timely manner.
• Ensure a high standard of customer service is maintained by all staff members.
• Assist customers with ticketing, seating, or special requests.
• Staff Supervision:
• Manage and lead the staff on duty, including ushers, ticketing agents, and concession stand employees.
• Assign daily tasks and shifts to staff members and ensure they adhere to operational procedures.
• Conduct training sessions or briefings for new staff or before special events.
• Safety and Security:
• Ensure that all safety protocols and emergency procedures are followed, including fire safety regulations and crowd control.
• Monitor CCTV cameras and collaborate with security staff to ensure a safe environment for patrons and employees.
• Respond promptly to any incidents or emergencies, such as equipment failure or medical situations.
• Financial Responsibilities:
• Handle cash management tasks, including ticket and concession sales reconciliation, float management, and cash deposits.
• Ensure accuracy in ticketing, pricing, and promotions, and oversee point-of-sale operations.
• Technical Oversight:
• Ensure that projectors, audio systems, and other technical equipment are functioning properly.
• Liaise with the technical team to resolve any issues that may affect the screening of movies.
• Coordination of Events:
• Assist in organizing special events, premieres, or private screenings held at the multiplex.
• Coordinate with event organizers, vendors, and staff to ensure the smooth execution of events.

Skills And Qualifications

• Experience: Prior experience in a supervisory role within a cinema, retail, or hospitality environment is preferred.
• Customer Service Skills: Strong interpersonal and communication skills to interact with customers and resolve issues effectively.
• Leadership Skills: Ability to lead, motivate, and manage a team to ensure operational efficiency.
• Problem-Solving: Quick thinking and capable of managing unexpected situations calmly.
• Technical Knowledge: Basic understanding of cinema projection systems, ticketing software, and audio-visual equipment is an advantage.
• Multitasking: Ability to handle multiple tasks simultaneously in a fast-paced environment.
Flexibility: Willingness to work shifts, including evenings, weekends, and holidays.

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