Team Leader-Business Loans/ Pune

Job Description:

• Team Leadership and Management:

  • Lead, mentor, and manage a team of Relationship Managers and executives.
  • Set and monitor performance goals for the team to achieve business targets.
  • Conduct regular training sessions to enhance team knowledge and efficiency.

• DSA Management and Relationship Building:

  • Onboard, manage, and maintain relationships with DSAs.
  • Ensure DSAs adhere to the bank's policies and guidelines.
  • Regularly communicate product features, updates, and operational changes to DSAs.

• Business Sourcing and Achievement of Targets:

  • Develop strategies to drive the sourcing of unsecured business loans.
  • Monitor lead conversion rates and ensure timely processing of applications.
  • Achieve individual and team sales targets as per the business plan.

• Credit and Compliance Oversight:

  • Ensure proper documentation and verification of customer details as per guidelines.
  • Collaborate with the credit team to maintain high approval rates while ensuring risk management.
  • Maintain adherence to all regulatory and bank compliance norms.

• Market Analysis and Strategy:

  • Conduct market research to identify trends and opportunities.
  • Provide feedback to product teams to enhance offerings.
  • Build competitive strategies to stay ahead in the market.

• Customer Experience and Issue Resolution:

  • Ensure a seamless customer experience from sourcing to disbursement.
  • Handle escalations and provide resolutions promptly.