Client Servicing - Bengaluru

Job Description:

Key Responsibilities:

• Managing clients end to end creating and making presentations ideating and coming up with solutions, concepts and ideas as per the client's brief.
• Guiding and assisting the client in selecting the right solution. Briefing and managing the operations teams coordinating event set-ups with vendors
• Whenever required creating cost estimates and invoices follow up for payments. To manage and execute multiple key accounts and event projects across the globe.
• Identify trendsetter ideas by researching industry and related events,publications, and announcements. Willingness to travel.
• Travelling onsite for execution, coordinating with vendors as per specification and within time lines and with short notice.
• Responsible for establishing relationship with the clients of the company.
• Build long-term relationships with new and existing customers.
• Responsible for attending meetings with clients or interacting with them via telephone or written communication.
• Responsible for overcoming the resistance of the clients and their objections to services.
• Responsible for advising the higher management about the client needs.
• Responsible for taking enquiry details from client accurately.
• Responsible for preparing and providing weekly scheduled of planned activities.
• Achieving 100% client satisfaction and client retention. Reporting and analytics.

Reporting and analytics.

• Analyze pipeline and lead data, deliver periodic reporting to the sales and marketing teams providing key business insights: typical reporting relates to demand generation, pipeline forecast and trends, conversion rates, target account, market segmentation,etc.
• Calling the leads & arrange business meetings with prospective clients.

Skill sets:

• Bachelor’s Degree or a related field required
• Market knowledge
• Display Innovation, teamwork, adaptability & accountability at every aspect
• Communication and negotiation skills
• Ability to meet deadlines
• Excellent verbal and written communication skills very proficient in creating and making powerpoint presentations. Ability to work on Microsoft Office Software's.
• Ability to ideate and come up with solutions-concepts for event themes, designs, etc Personality traits:
• Team player confident people manager strong ability to work under pressure.
• Proactively handle any arising issues and troubleshoot any emerging problems on site during the event.

Personality traits:

• Team player confident people manager strong ability to work under pressure.
• Proactively handle any arising issues and troubleshoot any emerging
• problems on site during the event.