Job Opening for the post Sales Head

Job Description:

Roles and Responsibilities:

1. Customer Relationship Management (CRM):
• Client Interaction: Maintaining relationships with key clients and stakeholders, addressing inquiries related to work orders, pricing, product specifications, and delivery timelines.
• Understanding Customer Needs: Gathering detailed customer requirements (designs, materials, sizes, quantities, deadlines) to create accurate work orders.
• Negotiation: Engaging in negotiations related to prices, quantities, and delivery schedules, ensuring that work orders reflect agreed-upon terms with customers.
2. Sales Order Processing and Work Order Creation:
• Sales Order Confirmation: Reviewing sales orders received from customers and ensuring that all necessary details (product specifications, quantity, delivery date, etc.) are captured accurately.
• Work Order Coordination: Collaborating with the operations and production teams to convert confirmed sales orders into detailed work orders, ensuring that all aspects of production (material, labor, schedule) are covered.
• Work Order Accuracy: Ensuring that the information provided in the work order aligns with what was promised to the customer in terms of product design, quantity, and delivery time.
3. Cross-Department Collaboration:
• Communication with Operations: Maintaining close communication with the Operations Head and production teams to ensure that work orders can be processed smoothly within the timelines and that production is capable of fulfilling the sales commitments.
• Sales Forecasting: Providing sales forecasts and projections to the production team to help with resource planning and material procurement to align with upcoming work orders.
• Problem Resolution: Collaborating with operations to resolve any issues related to order fulfillment, such as delays, product defects, or changes in customer requirements.
4. Production Planning Support:
• Order Prioritization: Working with the production team to prioritize work orders based on urgency, customer importance, or strategic business goals, ensuring that key customers’ orders are fulfilled first.
• Adjustments to Work Orders: Managing any changes to work orders based on customer feedback, urgent requirements, or production limitations, ensuring that these adjustments are communicated effectively to the operations team.
• Inventory and Material Availability: Keeping track of inventory levels and ensuring that required raw materials and components for work orders are available. If shortages are expected, proactively working with the procurement team to source the necessary materials.
5. Customer Experience Management:
• Order Status Updates: Providing customers with timely updates regarding the status of their work orders, addressing any delays or issues that may arise during production.
• On-Time Delivery: Ensuring that work orders are completed and delivered to the customer on time. This includes coordinating with the logistics or dispatch team to ensure smooth delivery.
• Post-Sales Support: Following up with customers after delivery to ensure satisfaction and address any quality issues, reorders, or complaints.
6. Pricing and Quotation Management:
• Pricing Work Orders: Determining the appropriate pricing for work orders based on customer negotiations, cost of materials, labor, and production complexities. Ensuring that pricing aligns with overall business goals and profitability targets.
• Quote Generation: Creating accurate quotations for customers, which are then converted into work orders once agreed upon.
7. Sales Strategy and Performance Monitoring:
• Sales Targets: Setting sales targets and ensuring that the fulfillment of work orders aligns with sales goals. Monitoring sales performance related to work order fulfillment.
• Market Trends: Staying updated on market trends and customer preferences, adjusting sales strategies to accommodate changes in demand that may impact work orders.
• Revenue Maximization: Identifying opportunities for upselling or cross-selling to maximize revenue from work orders, such as offering premium materials, customizations, or bulk ordering options.
8. Reporting and Documentation:
• Sales Order and Work Order Tracking: Keeping track of sales orders and their conversion into work orders, ensuring accurate records are maintained. This includes monitoring the status of each order from the initial inquiry to delivery.
• Sales Reporting: Providing regular reports to senior management on sales performance, order fulfillment status, and potential delays in meeting work order timelines.
• Customer Feedback: Documenting feedback from customers regarding their work orders, including any complaints, suggestions, or requests for future orders.
9. Sales Training and Team Management:
• Sales Team Development: Training and leading the sales team to ensure they understand the process of converting sales orders into work orders and can effectively communicate with the production and operations teams.
• Motivating Sales Staff: Encouraging the sales team to meet sales targets, improve customer service, and generate more business by offering tailored solutions that lead to work orders.
10. Quality Control and Customer Satisfaction:
• Customer Expectations: Ensuring that work orders align with customer expectations in terms of quality, specifications, and delivery timelines. This includes reviewing customer requirements and aligning them with the capabilities of the production team.
• Handling Complaints: Resolving any quality issues or complaints that arise after work orders have been fulfilled, ensuring that any necessary corrections are made promptly.

Skills and Qualifications:

• Strong leadership and team management abilities.
• Excellent communication skills for cross-departmental coordination.
• Deep understanding of ornament manufacturing processes and customer requirements.
• Proficiency in sales order processing and work order management systems.
• Knowledge of pricing strategies and sales forecasting.
• Problem-solving and conflict-resolution skills, especially in managing customer expectations and production constraints.
• Ability to monitor customer satisfaction and adjust strategies accordingly.
• Experience in managing a sales team and meeting revenue targets.