Third Line Analyst _ Chennai

Job Description:

Job Title: Third Line Analyst Job Level: L
Work Location: Chennai
Department: Service Delivery
Experience: Overall 5 years of experience

Core Responsibilities:
1. Experience managing Azure infrastructure- server and serverless
2. Experience providing infrastructure monitoring and maintenance through Azure Monitor
3. Experience providing network support (LAN,WAN,etc)
4. In depth knowledge and experience in Office365 administration (certification advantageous)
5. Experience supporting SQL Server
6. Analysis and resolution of API issues
7. Knowledge of Internet development technologies (HTML, XML, API, SQL, Cosmos ) is required
8. Strong attention to detail with an ability to organise, prioritize and multitask effectively
9. Develop and implement technical solutions that meet operational improvement needs
10. Working knowledge of windows server
11. Working knowledge of TCP/IP, DNS and DHCP
12. Experience in Group Policy
13. Experience supporting SharePoint, backup solutions, antivirus software, and networking
14. Ability to design new and innovative solutions to deal with day-to-day service desk issues

Support Activities:
1. Proactively monitor systems and continuously improve this through use of automation
2. Ensure the proper recording of all support activities
3. Flexible in working hours to cover support of UK based Operations
4. Function as consultant and escalation point for 1st & 2nd Line Analysts

Additional Responsibilities:
1. Learning & Knowledge sharing
2. Actively participate in training activity
3. Actively participate and contribute to Organisational Goals
4. Identify tool and process efficiency gains with analytical perspective
Technical Skillset:
1. In depth knowledge in TCP/IP, DNS, DHCP, IIS, Active Directory, RDS, Group Policy wireless
technologies
2. Bachelor's degree in related technical area or equivalent technical training/experience desirable
3. Senior level knowledge of systems administration in an enterprise environment

Knowledge of Tools
1. Azure Insights
2. FrameFlow
3. Azure monitor
4. VM Ware
5. Cosmos DB
6. SQL Server
7. InTune
8. VMs
9. RedStor
10. SQL Server
11. MS Office tools- M365
12. Windows 10 and server13. Active Directory
14. ITSM
15. MS Office products – Visio, Project etc.
16. AutoCAD
17. Current software packages
18. ISO 20000 & ISO 27000
19. ITIL v 4.0

Soft Skills
1. Ability to communicate clearly with both business and technical teams and be able to present to senior
stakeholders
2. Excellent English verbal and written communication skills
3. Strong logical, analytical, and problem-solving skills
4. The candidate should be Highly Motivated and a Self-Starter at work
5. Takes professional ethics such as punctuality, dress-code, meetings very seriously
6. Identifies and proposes alternative ways of solving a business problem
7. Demonstrates awareness of individual and group dynamics