1 Opening(s)
15.0 Year(s) To 20.0 Year(s)
10.00 LPA TO 15.00 LPA
1) System and Network workstation administration.2) Maintaining the availability of the LAN resource and switches.3) Maintenance of internet connection and sharing access.4) Hardware Maintenance and end user trouble shooting part.5) EDP Support Training and Maintenance part.6) Daily updating of Antivirus and supported patches.7) Server Maintenance, Backup and Restoration part8) Maintenance of communication ...
1 Opening(s)
4.0 Year(s) To 10.0 Year(s)
6.00 LPA TO 12.00 LPA
Responsibilities:
Respond to customer technical problems/issues related to software and/or customer configuration via email, chat, and phone.
Handle and take ownership of customer issues from beginning to resolution.
Assist customers by diagnosing problems and providing resolutions for technical and product issues.
Advise and educate customers within procedural guidelines to ensure a complete solution to ...
1 Opening(s)
1.0 Year(s) To 3.0 Year(s)
1.80 LPA TO 3.60 LPA
Coordination with End User & Engineers (Development & QA team) to resolve ticketsLogging tickets on ticket tools & managing it till closureCreating User ID s & assigning permissions on Active DirectoryExcellent English CommunicationRemote troubleshooting of Applications / software s related issues if possibleIdentifying the severity of issuesPreaparing MIS reportsAnalysing Tickets ...