2 Opening(s)
2.0 Year(s) To 5.0 Year(s)
5.00 LPA TO 6.00 LPA
Key Responsibilities:
Develop and implement quality assurance processes, procedures, and standards for Cloud Support Services/Managed Services.
Conduct regular assessments of support interactions, ensuring compliance with established standards and guidelines.
Collaborate with support teams to address and rectify quality issues promptly.
Analyse customer interactions through various channels (Tickets, Chats, Calls) to identify areas for improvement.
Evaluate ...