1 Opening(s)
3.0 Year(s) To 6.0 Year(s)
8.00 LPA TO 11.00 LPA
Who are we?
A global leader in innovative polymer-based solutions for key industries and critical infrastructure. We are one of two Business Areas within the company Group, with a total of about 6,200 employees around the world.
We are committed to advancing operational performance in marine, port and built infrastructure, empowering our ...
3 Opening(s)
2.0 Year(s) To 4.0 Year(s)
2.50 LPA TO 3.50 LPA
Job Summary: Join our fintech call center team as a Customer Support Executive. Help clients navigate financial products and services, deliver exceptional customer service, and resolve inquiries efficiently.
Key Responsibilities:
Client Interaction:
Handle calls professionally.
Assist with financial inquiries.
Strong communication skills with the ability to communicate effectively with internal and
external contacts
Issue Resolution:
Investigate and resolve concerns.
Ensure compliance and security.
Documentation and Training:
Maintain records.
Stay updated on products.
Qualifications:
Bachelor's degree preferred.
Customer ...
3 Opening(s)
1.0 Year(s) To 3.0 Year(s)
3.00 LPA TO 4.00 LPA
The Customer Service Mail Support Representative is responsible for providing excellent customer service to customers who have questions or concerns about their account. This includes responding to customer emails in a timely and accurate manner, resolving customer issues, and providing excellent customer service.
1st and 2nd Saturday will be off, along ...
5 Opening(s)
3.0 Year(s) To 8.0 Year(s)
6.00 LPA TO 8.30 LPA
Job Description:
As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations and collaborating with internal and external stakeholders. Your responsibilities include ensuring critical SLAs are met, implementing process changes, and providing insights to stakeholders. You will employ escalation tactics, utilize available resources to solve complex ...
4 Opening(s)
0.6 Year(s) To 4.0 Year(s)
2.00 LPA TO 2.40 LPA
ABOUT THE ROLE
Client is looking for a motivated and hardworking Associate in its Customer Support team. As a customer support associate, you’ll be responsible for customer happiness and will respond to customers’ queries via different channels (calls, emails and chats). You’ll coordinate cross-functionally to resolve customer grievances and special requests. ...
1 Opening(s)
4.0 Year(s) To 8.0 Year(s)
8.00 LPA TO 10.50 LPA
Job Description:
As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations, and collaborating with internal and external stakeholders. Your responsibilities include ensuring Critical SLAsare met, implementing process changes, and providing insights to stakeholders. You will employ-escalation tactics, utilize available resources to solve complex issues ...
2 Opening(s)
0 To 1.0 Year(s)
3.00 LPA TO 3.60 LPA
Job Description
Freshers to 1 year of experience candidate preferred.Excellent English Communication is a mustLearning enthusiast
Presentable skill is a must
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Monitoring the work of individual representatives ...
1 Opening(s)
4.0 Year(s) To 10.0 Year(s)
6.00 LPA TO 12.00 LPA
Responsibilities:
Respond to customer technical problems/issues related to software and/or customer configuration via email, chat, and phone.
Handle and take ownership of customer issues from beginning to resolution.
Assist customers by diagnosing problems and providing resolutions for technical and product issues.
Advise and educate customers within procedural guidelines to ensure a complete solution to ...
1 Opening(s)
3.0 Year(s) To 5.0 Year(s)
5.00 LPA TO 9.00 LPA
Managing the Suppliers Pick Up Plan and ensure that Pick up SLA’s are met.
Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF.
Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform.
Coordinating with teams for End to End Order Status ...
5 Opening(s)
1.0 Year(s) To 6.0 Year(s)
3.60 LPA TO 4.80 LPA
Job Description
Handle inbound and outbound customer calls and emails in a professional manner Resolve customer queries and complaints in a timely and effective manner Provide accurate and up-to-date information to customers regarding products and services Ensure customer satisfaction by providing excellent customer service Follow up with customers as necessary to ensure that ...