5 Opening(s)
4.0 Year(s) To 6.0 Year(s)
Not Disclosed by Recruiter
Role & Responsibilities -
1. Utilize IEX Workforce Management system for scheduling frontline staff, ensuring adherence to service level agreements
2. Maintain capacity plans based on historical data and collaborate with stakeholders to meet evolving demands.
3. Design and maintain reports using eGain and other reporting tools, analyzing data to drive informed decision-making. ...