3 Opening(s)
1.0 Year(s) To 10.0 Year(s)
3.00 LPA TO 11.00 LPA
Summary of essential Job functions
Achieve process Service Level Agreements / metrics – productivity and quality targets within the established timelines
Ensure process guidelines are followed and met as documented
100% Process adherence to transaction processing timelines involving transactions and other measurable metrics
Adhere to shift handover process
Record data relating to production statistics, end-user ...
1 Opening(s)
6.0 Year(s) To 12.0 Year(s)
10.00 LPA TO 14.00 LPA
Major Responsibilities:
1) Customer Complaint management
•Responsible for implementing and maintaining effectiveness of the Quality & Food Safety Management
System
•Coordinates the complaint investigation process for the plant in compliance with Local Regulations and
company policies and procedures.
To work in close coordination with Affiliate QA team on complaint investigations and resolutions
•Reviews batch records, complaint investigations, physical samples, and trend evaluation for inclusion of
appropriate documentation in the investigation of the complaint.
•Notifies appropriate management (plant and division) of noted trends
•Assure results of the batch records and investigation information is entered accurately into the Complaint
Handling Unit database within the prescribed timeframes, Customer complaint evaluation, investigation
and closure in Track wise system & Coordinate with cross functional stakeholders for effective evaluation
of customer complaints
2) Continuous Improvement (QA – CI)
•Drive the Quality Culture at the site through People engagement & active Quality Campaign.
•Is an effective member of a multifunctional team, ensuring that all communications, interpersonal
interactions and business behaviors are consistent with the Company Code of Conduct.
•Drive all OpEx initiatives to create sustainable Continuous Improvement Culture being a Functional CI
Lead.
3.CAPA Coordinator:
•To manage, review and support to improve of Quality of Investigations & CAPA for the Manufacturing
Operation.
•Ensure Global Impact Assessment Review by working closely with other functional areas, identify
Improvement areas, support in Implementation & execution of the Actions & share the report with
divisional team.
•Train relevant Team members on new CAPA management tool.
•Support in CAPA investigations, effectiveness review during PNC / NC & critical quality issues.
To get trained on CAPA rubric and applies train the trainer concept to improve the capability of the site on
CAPA methodology