1 Opening(s)
7.0 Year(s) To 10.0 Year(s)
12.00 LPA TO 15.00 LPA
o Responsible for the quality, performance, efficiency, and training of the call centre team.
o Set goals and provide the enablers to achieve the goals
o Analyse and set the quality parameters and metrics for performance measurement like calls left waiting, calls missed etc. & to ensure high FTR ratios.
o Continuous training and orientation of the Agents
o Liaison ...