57 Job openings found

Job Title: Process Trainer - Call Center/Back Office Operations Job Overview: We are currently seeking an experienced and detail-oriented Process Trainer to join our team. The ideal candidate will play a crucial role in ensuring that our call center and back-office teams are well-trained on operational processes, procedures, and systems. If you ...

We are a long established and successful food service company based in Exeter UK supplying a wide range ofproducts both food and non-food to fast food outlets throughout the Southwest of England.We have an established call centre in the UK but now we wish grow sales and to expand and ...

Job Description: As a Quality Analyst, you will play a vital role in ensuring that our call center operations maintain the highest standards of quality and customer satisfaction. Your responsibilities will include: Designing Call Monitoring Formats and Quality Standards: Collaborate with the management team to develop comprehensive call monitoring formats and quality standards. Ensure ...

Job Title: Team Leader - Operations   Job Overview:   We are seeking an experienced and dedicated professional to join our team as a Team Leader for Call Center and Back Office Operations. The ideal candidate will have a strong background in managing both call center and back-office processes, ensuring operational efficiency, and leading ...

Job Title: Soft Skills Trainer - Call Center/Back Office Operations Job Overview: We are seeking a dynamic and experienced Soft Skills Trainer to join our team and play a key role in enhancing the communication and interpersonal skills of our customer support representatives and back-office personnel. The ideal candidate will have a ...

Primary Role Description: - To manage a team of telesales To ensure that conversion targets are met on a monthly basis To be responsible for the management of direct reports, one to one reviews and performance reviews Responsible for sales targets through Inbound and outbound sales To work closely with the marketing and product team ...

Job Title: RTA Analyst (Real-Time Analyst) Location: Gurgaon Job Type: Full-Time Reports To: Real-Time Analyst (RTA)  Job Summary: The RTA Analyst, also known as a Real-Time Analyst Analyst, assists the Real-Time Analyst (RTA) in monitoring and optimizing the real-time performance of a call center, with a specific focus on leveraging Verint and Queue Monitoring tools. Key Responsibilities: Real-Time ...

IT Infrastructure Architect (Network & Security) – PSS The ‘IT Infrastructure Architect (Network & Security) - PSS’ is responsible for the design and implementation of network and security solution for flydubai Datacenter on premise and in the cloud. He/she ensures that the FZ hosted Infrastructure can adequately and securely communicate ...

Title: Customer Service Representative - Insurance Call Center Job Summary: We are looking for a skilled and customer-focused individual to join our call center team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service to our policyholders by answering their inquiries, resolving their complaints, ...

Role & Responsibility: - Ability to manage outbound B2B call center for Motor Insurance - Drive cost of acquisitions as per the budgets defined- Drive sales- Responsible for delivering results against a defined scope of work that includes Profitability, Performance Reporting, Quality Management, and target achievement- Responsible for efficient recruiting, training, recognition, workflow ...