Market Manager based at Mumbai & Bangalore

Job Description:

We are looking for a Market Manager who will be responsible for overseeing the overall operations,
performance, and strategic direction of the business or organization This role is ideal for someone who
has extensive experience in operational management, optimizing processes, and leading teams in a fast-
paced environment. The ideal candidate will possess strong leadership, problem-solving, and
communication skills, with a proven track record of successfully managing diverse teams and business
operations.

Key Responsibilities:

Operational Excellence:
 Oversee daily operations of multiple QSR locations within a region or market.
 Ensure adherence to company standards for food quality, customer service, cleanliness, and efficiency.
 Manage the execution of operational procedures to achieve consistent results in service delivery and store
performance.
 Team Leadership & Development:
 Lead, mentor, and train restaurant managers and team members to optimize performance and develop
future leaders.
 Provide support to site managers on operational best practices, and assist to improve workflows.
 Financial Management:
 Prepare, monitor and control the budget for the assigned market, ensuring financial targets and KPIs are
met.
 Analyze financial performance, identify areas for improvement, and develop strategies to increase
profitability.
 Review profit and loss reports, analyze performance metrics, and work with store teams to improve sales
and reduce costs.
 Customer Experience & Quality Control:
 Ensure high levels of customer satisfaction by implementing customer service protocols and addressing
feedback.
 Monitor customer satisfaction surveys, mystery shopper reports, and reviews to identify areas for
improvement.

 Compliance & Safety:
 Ensure that all restaurants comply with local health and safety regulations.
 Monitor food safety standards, health department inspections, and enforce company policies.
 Performance & Reporting:
 Analyze key performance indicators (KPIs), including sales, operational efficiency, labor productivity,
and customer feedback.
 Report on performance to senior management and recommend strategies for improvement.
 Process Improvement:
 Drive continuous improvement initiatives in all areas of operations, focusing on increasing speed,
efficiency, and quality.
 Implement new tools, technologies, or best practices to streamline operations and increase productivity.
 Vendor &  Supply Chain Management:
 Ensure smooth coordination between restaurant operations and suppliers for food, equipment, and
supplies.
 Work with supply chain teams to maintain inventory control, reduce waste, and optimize the ordering
process

Desired Profile / Criteria / Skills :

 15+ years of experience in a senior leadership role, with a proven track record of driving business
success in a QSR or similar fast-paced retail environment.
 Strong leadership and decision-making abilities.
 In-depth knowledge of business operations, financial management, and strategic planning.
 Knowledge of industry trends and market dynamics.
 Bachelor’s degree in business administration , Hospitality, or a related field (or equivalent
experience)