Business Process Analyst

Job Description:

Summary: Business Process Analyst

The Business Process Analyst is responsible for analyzing, designing, and implementing business processes to enhance efficiency, productivity, and the overall performance of the organization. This role involves working closely with various departments to identify areas of improvement, recommend solutions, and ensure that business processes align with organizational goals. Business Process Analyst is responsible for transforming and transferring data upon request in the company, translating data into different languages, and adhering to legal and regulatory standards, among other duties. This role will monitor, analyse, follow-up, and prepare monthly performance reports, examine and audit data for discrepancies, correct errors, and reconcile data to ensure accuracy at various stages of data processing. This role will facilitate work instructions and create a platform for growth and contribute positively to the implementation of global and regional change initiatives.

Supervisory Responsibilities:

• NA

Duties and Responsibilities

• Conduct thorough analyses of existing processes and workflows to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop and implement improvement strategies, methodologies, and initiatives to enhance operational efficiency, productivity, and quality.
• Creating reports by compiling data from multiple sources.
• Transcribing data from recordings or written notes into a computerized database.
• Structure the data in an appropriate format for management analysis.
• Create monthly performance report and visualizations to facilitate decision making of each branch.
• Reviewing data for accuracy and identifying any gaps in information before sharing results with others.
• Organizing data by creating spreadsheets or other visual aids that make it easier to analyse information.
• Work with TMS Trainers to ensure Data Quality and Branch KPIs are met.
• Provide seamless workflow processes across the Operations teams, ensuring that all procedures are documented and followed.
• Collaborate with stakeholders at all levels of the organization to gain buy-in for improvement initiatives and foster a culture of continuous improvement.

• Utilize data-driven approaches and performance metrics to measure progress, track outcomes, and identify further optimization opportunities.
• Provide training, coaching, and guidance to employees on continuous improvement methodologies and tools.
• Act as a change agent, influencing and motivating others to embrace change and actively participate in improvement initiatives.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Deep understanding of continuous improvement process, methods and tools as well as the ability to apply these to improve productivity and quality.
• Should have knowledge of Six Sigma, Lean Six Sigma, ISO certification and other relevant Continuous Improvement tools and methods.
• Facilitates and leads the continuous improvement process by identifying training needs and providing training in problem solving methodology, Kaizen, 5S, Kanban, Value Stream Mapping.
• Exposure to IT & Digital Skills i.e. MS Office, PowerBI & Data Analytics is preferred.
• Comfortable working with a highly collaborative, globally distributed team as well as independently.
• Excellent customer-facing skills and understanding of different communication style.
• Excellent presentation, communication, and project management skills with both global and local APAC audiences.
• Proficient in English, both written and spoken.

Education and Experience:

• Bachelor’s degree in IT/Finance or MBA with specialization in Supply chain/Finance.
• 1-3 Years of experience as business processes analyst.
• Six Sigma and Continuous Improvement tools and methods experience will be desired.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.