Team Leader

Job Description:

Job Description

• Responsible for improving the overall customer relationship, delivering reliable administrative support and customer service.
• Ensure budgeted per customer sales and targets (Conversion Ratio) are met.
• Achieve the showroom sales and operating expenses targets while maintaining focus on quality of customer service in showrooms
• Coordinate with merchandizing team to ensure the supply of merchandise to showroom as per the demand
• Deliver showroom sales and operating expenses targets on a daily, weekly, monthly, quarterly and annual basis
• Responsible for high level of customer service and customer delight.
• Responsible for creating right shopping ambience in the showrooms.
• Adhere to reverse logistics (for old gold) guidelines as per the defined SOPs.
• Support in execution of any activities aimed at increasing sales.
• Provide inputs for the merchandize requirements at the showroom based on showroom specific sales patterns and consumer preferences and provide proactive feedback on aspects of inventory levels, pricing, promotions, and shelf space utilization.
• Implement the loss prevention activities in the showroom as per the guidelines.
• Execute processes to minimize losses due to shop lifting or pilferage.
• Generate and maintain all the required reports (Daily sales and collections, monthly and quarterly MIS, market intelligence reports etc.).
• Ensure adherence to the showrooms standard operating procedures to drive efficiency and utilize communication channels to provide upward feedback from time to time .
• Follow all showroom operations SOPs and work towards continuous improvement of the same
• Handling all point of sales activities in the showroom which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling old gold and after sales service, gathering consumer data for feedback .
• Responsible for inventory management process in the showroom.
• Ensure that the showroom staff is presentable and well groomed.
• Guide the staff to increase sales as well as profitability.