President (Sales & Services)

Job Description:

Years of Experience: 12+ years of experience in automotive sales, with a proven track record in a leadership role, preferably in a dealership environment.

Role Summary The President of Sales & Services will be a key member of the executive leadership team, responsible for overseeing all sales and service operations across multiple dealership showrooms. This role requires a visionary leader with a proven track record in the automotive industry and a strong ability to drive sales growth, enhance customer satisfaction, and optimize service operations. The President will play a critical role in shaping the dealership's strategic direction and operational excellence

Sales Leadership: • Sales Strategy Development: Design and implement comprehensive sales strategies to achieve or exceed sales targets across all dealership locations.

• Performance Metrics: Establish sales performance metrics, monitor progress, and implement corrective actions to maximize sales effectiveness.

• Team Development: Build, lead, and motivate a high-performing sales team; provide ongoing coaching, training, and development opportunities. Service Operations Management:

• Service Excellence: Oversee all service department operations, ensuring high-quality service delivery and customer satisfaction.

• Process Improvement: Implement best practices and continuous improvement initiatives to enhance service efficiency, reduce turnaround times, and optimize resource allocation.

• Customer Experience: Drive initiatives that improve the overall customer experience in after-sales services, ensuring customer loyalty and retention. Market Analysis:

• Market Trends: Analyze market trends, customer feedback, and competitive activity to inform sales and service strategies.

• Product Knowledge: Ensure the sales and service teams are wellversed in product offerings and service capabilities, enabling them to provide informed recommendations to customers. Collaboration & Stakeholder Engagement:

• Cross-functional collaboration: Work closely with the marketing, finance, and operational teams to align sales and service strategies with business objectives. • Executive Reporting: Provide regular updates to the CEO on sales performance, service operations, market conditions, and strategic initiatives. Budgeting and Financial Management:

• Budget Oversight: Develop and manage the sales and service budget, ensuring effective allocation of resources and alignment with overall financial goals.

• Financial Performance: Monitor financial performance and implement strategies to enhance profitability across sales and service operations.

Required Skills: • strategic thinking and analytical skills to assess market conditions and inform decision-making. • Proficiency in using dealership management systems (DMS) and customer relationship management (CRM) tools. • leadership and team management skills, with the ability to inspire and drive performance. • Strong negotiation skills and a customer-oriented mindset. • Excellent communication and interpersonal skills. • Strong financial acumen with experience in budgeting, forecasting and management.