Hiring Product Process Trainer with NBFC company at Kurla

Job Description:

Looking for a training specialist to design and deliver training programs for contact center teams.

Key Responsibilities:

• Train new and existing agents on systems, call handling, and processes
• Coach on customer service, issue resolution, and improving customer satisfaction.
• Identify skill gaps and provide regular feedback through coaching and audits.
• Track training effectiveness using key performance metrics.
• Coordinate with Operations and Quality teams to align training with business goals.
• Strong communication and presentation skills.
• Good knowledge of MS Office and training tools.
• Experience in NBFC/BFSI preferred.

Other details-

• Work Timings : 09:30 to 06:30
• Work Days – 5 days (Monday to Friday) & Alternate Saturday's
• Communication Level- Good English (Spoken/Written)
• The candidate should have experience working in NBFC/BFSI/Financial contact center. If they're from other industry, they must still understand how the finance industry works.
• The base work location is Kurla, but the candidate will need to travel to Chandivali and Rabale 2 times during the week
• The Chandivali office handles both inbound and outbound center, while Rabale handles outbound center.
• 2 rounds of interviews
• Payroll Company- Talisman HR Solutions Pvt Limited- Off role opportunity renewed every year

Interested can share updated CV on careers@talismanstaffing.com