Technical Account Manager

Job Description:

About the role:
Customer Engagement:
✓ Engage key stakeholders, build business relationships and support implementation of
business solutions with due identification of customer needs, improvement opportunities,
and monitor progress/results, for quality delivery on timely basis
✓ Represent the voice of the customer, and gauge engagement levels, to provide input into every
core product, marketing and sales process
✓ Adapt to competing demands, project dynamics, and drive retention and growth among
customers by understanding their business requirements and helps them succeed
Project Management:
✓ Understand and negotiate needs and expectations of multiple stakeholders, to meet customer
requirements and organizational goals
✓ Monitor and evaluate customer centric performance metrics, support multiple
implementation projects and align organizational efforts to meet requirements
✓ Coordinate with team members working on the same account to ensure consistent service,
and track client transactions, forecasts and client account metrics
Techno-functional consultation:
✓ Develop deep functional and technical know-how on our suite of products/services
✓ Provide technical consultancy to customers
✓ Educate newly on-boarded customers on functional and technical aspects of products and
ensure successful on-boarding of new customers
Sales Enablement:
✓ Identify the needs within the client organization and recommend new product or service
offerings and develop a plan to drive maximum utilization of products/services
✓ Collaborate closely with Sales to support pilot customers, renewals, and expansion
opportunities; with an aim of helping grow our customer base
✓ Identify opportunities to grow business with existing clients, generate sales among client
accounts, including upselling and cross-selling

General Requirements:
• Candidates with a B.E./B.Tech. in Computer Science or equivalent, preference for MBA or
post-graduation in management, from an institute of repute
• 4+ years of experience in Account Management, Customer Success, Customer Engagement, or
similar roles
• Combination of education and experience can be considered for equivalence
• Is highly organized, collaborative and detail oriented and demonstrates exceptional
communication, interpersonal and presentation skills
• Has experience in building and maintaining strong relationships, while working to mitigate
churn and drive engagement and renewals
• High on initiative and innovation; possesses great collaboration and influencing skills to work
with internal and external stakeholders
• Strong analytical skills, with the ability to translate data into insights
• Strong technical acumen and has client-focused solutions experience
• Comfortable in a fast-moving startup environment and can wear many