Urgent job opening for Floor manager for lead Jewellery company for Guwahati

Job Description:

🧳 Experience Required: Minimum 4 years in Retail / Jewellery showroom floor operations
🗣 Language Requirements:

• English & Hindi: Fluent

• Assamese: Intermediate level (conversational)

The main responsibility of a Floor Manager is to welcome customers and provide initial assistance at our retail location. The ideal candidate will be responsible for understanding customer needs and directing them to the appropriate sales executive. The Floor Greeter will play a crucial role in maintaining customer satisfaction and ensuring a positive shopping experience.

Responsibilities:

• Greet customers warmly and create a welcoming atmosphere upon their arrival.
• Understand customer requirements and direct them to the specific counter sales executive for personalized assistance.
• Issue and receive mailing slips, ensuring accurate and thorough completion.
• Arrange meetings to discuss feedback from Ready-to-Display (RTD) customers and reasons for their preferences.
• Maintain a comprehensive database as instructed by the management for effective record-keeping.
• Track company phone queries and ensure timely responses and resolutions.
• Manage and update data related to dormant customers for potential future interactions.
• Explore software opportunities for enhancing customer engagement and service quality.
• Keep an eye out for any products that may need repair work and notify the appropriate department if required.
• Qualifications and requirements:
• Excellent interpersonal and communication skills and should be Graduate
• Friendly and welcoming demeanour.
• Basic understanding of customer service principles.
• Ability to multitask and remain organized in a dynamic retail environment.

             Location: Guwahati

          Female preferred

Candidate Profile:

• Minimum 4 years of relevant experience in retail, preferably in jewellery, luxury retail, or lifestyle segments

• Strong communication, leadership, and customer-handling skills

• Presentable and confident with a proactive attitude

• Ability to manage floor staff and handle high-pressure, fast-paced retail environments

• Willingness to work on weekends and festive seasons as per business requirements