Cluster Lead - First Wealth - Contact Center-Hyderabad

Job Description:

Roles & Responsibilities:

Responsible for quality recruitment, sales planning, business delivery tracking. monitoring and reviewing Elite Banker Performance and mentoring Individuals for effective tele-calling for achievement of the defined goals. Also responsible to ensure adherence with tele-calling guidelines as per regulatory industry norms.
Ensuring the Elite Banker Team achieves goal sheet objectives and revenue targets to earn incentives. Also, responsible for monitoring quality of engagement for the team

Enhancing engagement with HNI customers through client meetings and/or joint calls with Elite Bankers, support functions in peer group and quality NTB Acquisitions

Ensuring engagement and coordination with various functional peers to

ensure smooth business delivery from the team across Liabilities and Asset products of the bank. Trade Forex, Wealth business, Insurance and Credit Cards Business in the branch. Responsible to drive Privilege program onboarding, cross sell in the Elite Banker Portfolio and to enhance Product Per Client ratios in the managed book.

Ensuring Digital adoption and completion of the assigned Tasks, triggers, campaigns and client outreach programs assigned to the Elite Bankers Incumbent is responsible to ensure that the Elite Bankers provide quality service delivery to bank customers and ensure process adherence.

Envisage data driven sales plans for the managed book to improve portfolio quality. Ensure regular reviews, daily engagement and trainings to the team. Client requests and complaints to be addressed efficiently within stipulated

timelines.

Ensure all sales activity is recorded as per the organizational process and all bank policies are adhered to by self and team.

Attract and retain best-in-class talent for Elite Banker's in the region & attrition control.