24 Job openings found

HRO (Contact Center Voice )   HRO (Contact Center Voice )       HRO (Contact Center Voice )         HRO (Contact Center Voice )         HRO (Contact Center Voice )         HRO (Contact Center Voice )         HRO (Contact Center Voice )       HRO (Contact Center Voice )         HRO (Contact Center Voice )         HRO (Contact Center Voice )         HRO (Contact Center Voice )     HRO (Contact Center Voice ) HRO (Contact ...

Preferred Background: Experience in managing a contact center team in Real Estate, BPO, or Banking call center environment Strong leadership and team management skills Excellent verbal and written communication in English Proven customer service expertise and complaint resolution experience Job Description: • Supervise and lead the contact center team, ensuring prompt and effective handling of customer ...

Profile : Head - Outbound Contact Center  Exp Required: 10+ Yrs Location - Turbhe  Heading the Digital Acquisition , Virtual Relationship Management & Onboarding of Liability (Domestic / NRI) Accounts ; Acquisition , Onboarding and Customer Value Management for Credit Cards ; Virtual Relationship Management for SME Customers & Merchant Relationships & Assets ...

VP WFM- Bangalore or Mumbai Hope you are doing well! as per our discussion please find attached the job description and below the required details. CTC- 75 LPA including 25% variable   Contact centre experience is must have Candidates from Third party BPO experience Excellent communication skills Seasoned WFM candidate  Kindly share the profile summary in below format ...

Managing the entire contact center business for outbound  business. Team - 200 -300 outbound sales sales & marketing Securities experience handling the entire contact background center business for outbound  business. AVP - Business Growth Manager Proposing potential business deals by contacting potential partners and discovering and exploring opportunities. Setting up meetings between client decision-makers and the company as practice ...

Looking for a training specialist to design and deliver training programs for contact center teams. Key Responsibilities: Train new and existing agents on systems, call handling, and processes Coach on customer service, issue resolution, and improving customer satisfaction. Identify skill gaps and provide regular feedback through coaching and audits. Track training effectiveness using key performance ...

Job Description Position  As the platform owner, you will be responsible for the strategic direction, management, and optimisation of our Genesys Cloud Contact Center as a Service (CCaaS) platform. You will oversee a team of engineers & analysts, serve as the primary liaison with the broader business and the vendor, and ...

Job DescriptionResponsible for overseeing the performance of a team of contact center operators, Develop plans to achieve the call center targets. ResponsibilitiesTeam Leaders has to ensure seamless servicing of customers. Agents are made aware of the Scorecard targets & Portfolio Benchmark. Ensure that there is cross sell to the customer on ...

Introduction – Dyson Dyson is a global technology company with a unique philosophy, led by James Dyson. We transform every category we enter with radical and iconic re-inventions that work, perform and look very different. As a technology and engineering pioneer, we currently operate in the categories of Floorcare, Environmental ...

    Job Description: Handle customer complaints and queries received through calls and emails with empathy and professionalism Provide backend support to the Relationship Manager team for complaint-related issues Accurately log customer complaints and forward them to relevant departments Ensure timely updates and resolutions are communicated to customers Follow up with internal teams to track resolution progress Send ...