31 Job openings found

HRO (Contact Center Voice )   HRO (Contact Center Voice )       HRO (Contact Center Voice )         HRO (Contact Center Voice )         HRO (Contact Center Voice )         HRO (Contact Center Voice )         HRO (Contact Center Voice )       HRO (Contact Center Voice )         HRO (Contact Center Voice )         HRO (Contact Center Voice )         HRO (Contact Center Voice )     HRO (Contact Center Voice ) HRO (Contact ...

Job Purpose: To lead and manage the insurance telesales function through the contact center, ensuring consistent achievement of sales targets, customer satisfaction, and compliance with regulatory and internal standards. Key Responsibilities: Strategic Leadership: Develop and execute the overall strategy for insurance telesales through the contact center. Align with bank’s retail and bancassurance objectives to optimize ...

Job Title: Senior Architect - Genesys Pure Cloud Salary: As per Market Standards Work Mode: Bangalore(BTM Layout) Timings: 10 AM - 7 PM (IST) Role: Professional Services Team Member for Genesys Pure Cloud Contact Center Objective: Design custom solutions and enhance features within the Genesys Pure Cloud platform. Relevant Work Experience: 7-8 years of experience in Solution Design, Software Development ...

Role Summary: As the General Manager & Head of Quality Assurance, you will be the strategic custodian of call quality, compliance, and sales behavioral enablement across our high-volume insurance sales contact center. You will lead the QA ecosystem to ensure, monitor, and analyze business transactions to establish the right behaviors of ...

   Job Title : Customer Experience Manager  JOB PURPOSE AND SCOPE The role requires close collaboration with internal stakeholders (Marketing, Sales, Quality Assurance, Regulatory Affairs) and the global Customer Experience team to deliver seamless and compliant customer journeys for both patients and healthcare professionals (HCPs). This role will be responsible to evaluate current ...

Profile : Head - Outbound Contact Center  Exp Required: 10+ Yrs Location - Turbhe  Heading the Digital Acquisition , Virtual Relationship Management & Onboarding of Liability (Domestic / NRI) Accounts ; Acquisition , Onboarding and Customer Value Management for Credit Cards ; Virtual Relationship Management for SME Customers & Merchant Relationships & Assets ...

VP WFM- Bangalore or Mumbai Hope you are doing well! as per our discussion please find attached the job description and below the required details. CTC- 75 LPA including 25% variable   Contact centre experience is must have Candidates from Third party BPO experience Excellent communication skills Seasoned WFM candidate  Kindly share the profile summary in below format ...

Managing the entire contact center business for outbound  business. Team - 200 -300 outbound sales sales & marketing Securities experience handling the entire contact background center business for outbound  business. AVP - Business Growth Manager Proposing potential business deals by contacting potential partners and discovering and exploring opportunities. Setting up meetings between client decision-makers and the company as practice ...

  Roles & Responsibilities: Responsible for quality recruitment, sales planning, business delivery tracking. monitoring and reviewing Elite Banker Performance and mentoring Individuals for effective tele-calling for achievement of the defined goals. Also responsible to ensure adherence with tele-calling guidelines as per regulatory industry norms.Ensuring the Elite Banker Team achieves goal sheet objectives ...

Job Description   Experience Complete understanding of overall operational activities including phone, email, chat, community and social media support   ·         Must have a good working knowledge of Excel and other Windows based programs (Word, PowerPoint, etc.), and have the ability to organize/analyze data in a structured manner. Capacity Planning experience is preferred.   ·         Minimum of one ...