Customer Support executive (K-12 Education) , Mumbai
Job Description:
Job Description:
1. Handling cases (Query / Request / Complaint / Appreciations)
2. Dealing with various internal departments.
3. Offering alternative solutions appropriate with the objective of retaining customer's business.
4. Coordinating, discussing, and handling customers on helpdesk. On calls to handle and resolve escalations within stipulated timelines.
5. Any other responsibility that assigned by manager.
6. Coordinating and working with school under our project
7. Increasing the customers values
Qualification & Requisite:
Any graduate with relevant experience of 2-5 years.
Desired Skills & Qualities:
Excellent verbal and interpersonal skills
High level of focus on work/attention to detail and accuracy
Strong Networking and Presentation Skills
Excellent Communication & Information Management skills.
Key Skills :
Company Profile
One of the leading providers of educational services in India and is focusing on child development through various segments of the education business namely, (a) Pre-Schools, (b) K-12 Schools, and (c) Vocational Training. it is positioned to cater to the large unmet needs in the child development and education domain enabled by strong brands and increasing penetration through multiple channels of distribution. We operate through a combination of partnerships, franchising arrangements, and our Company’s self-managed institutes.
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