IDFC Bank- Training Content Manager – Cross Sell/ Mumbai

Job Description:

Job Requirements

Role/ Job Title: Training Content Manager – Cross Sell

Function/ Department: Retail Banking > Cross Sell > COE

Job Purpose:

This role is responsible to create & oversee innovative, easy to use and striking content for 2k+ learners, spread across different Turbo centers. S(he) will be the evangelists for use of new technologies to develop & review interesting, interactive, engaging and easy to use sales & e-learning scripts, lesson plans, assessments, ILT & E-learning training modules, micro-learning modules/bytes, video(s), games and simulations to enhance pull learning to support learning through the life cycle of a frontline(s). He/she will develop and regularly update a scalable organization-wide training content for Turbo Cross Sell.

Roles & Responsibilities:

Strategize, Analyze and Implement innovative training solutions that may include learning in any mode, such as classroom, eLearning, blended, digital and game-based learning for new hire orientation & refreshers for new or existing product campaigns
Evaluate created content and current learning programs with internal stakeholders to make appropriate recommendation for improvements, revisions and long-term strategic success of the programs.
Strategize and co-ordinate with various internal stakeholders like Product, Ops, Training, Quality & other teams for the ideation, feedback and development of content materials to support learning outcomes
Design, Produce and Edit the various content documents below that are used by front line Officers/trainers:
Sales scripts to be used by front line officers on calls for sourcing the banks products
Translation of sales scripts into Hindi or dual language English & Hindi as required. Knowledge of other Indian languages is an added advantage
Lesson Plans, ILT training modules and assessments required for the training program
E-learning content, gamified modules, simulation scenarios and assessments to drive learning outcomes
Micro-learning modules, mailers etc. to be used in refresher training, re-iterations etc.
Regular revisions and updates to the created content basis product changes received
Adoptiong ID principles like SAM, ADDIE, BLOOMS taxonomy, and identifying TNI through interactions with internal stakeholders and frontline Officers like call listening, side buddy etc.
Ensure content is created within expected timelines and whilst displaying high quality clean and creative design and writing skills
Conduct monthly and quarterly reviews of created content like scripts, Lesson Plans, modules, assessments etc.
Co-ordinate with vendors in appropriate content development tasks/assignments to ensure that the company receives quality service within the expected timeline and budget
Determine support in instructional design, strategies, assessments, technology and distributed learning across Turbo Centre catering to various learner groups and learning styles
Organize learning materials into a central library resource for leaders and internal teams to use
Direct structured learning experiences and monitor their quality results
Analyse & implement the use of AI in learning design
Regular review and upkeep of all training content assets used by Turbo Cross Sell
Manage the content specialists activities & review content created
Manage team, Upskill and train team members on design and ID principles
Education Qualification:

Graduation: Any

Post Graduation: Any

Experience: At least 5-7 years experience as an Instructional Designer in the field of training content creation as key member in content design, implementation and management. Min. 3 years of team handling experience of at least 3 members