Receptionist

Job Description:

Key Responsibilities

A. Customer & Visitor Management

• First Impression: Greet and welcome all visitors and customers in a professional and friendly manner.

• Inquiry Handling: Manage the front office telephone system, answering, screening, and forwarding calls to the appropriate department (Sales, Service, Spares, etc.).

• Customer Flow: Direct customers to the relevant staff member (Sales Consultant, Service Advisor) promptly and manage the customer waiting area.

• Information: Provide basic and accurate information in person and via phone/email regarding products, services, and general dealership operations.

B. Administrative & Support

• Record Keeping: Maintain neat and updated records of daily visitors, inquiries, and customer feedback.

• Appointments: Assist in scheduling appointments for sales and service departments as required.

• Mail & Couriers: Receive, sort, and distribute daily mail, deliveries, and couriers.

• Office Presentation: Ensure the reception area and common areas are tidy and presentable at all times.

• Data Entry: Assist with basic data entry and clerical duties for various departments.

C. Communication & Coordination

• Inter-Departmental Liaison: Serve as a central point of contact for internal communication, coordinating messages between different teams.

• Conflict Resolution: Handle routine customer complaints or issues politely, escalating to a manager when necessary.

Candidate Profile

• Education: High school diploma or equivalent is required.

• Experience: Previous experience in a front office, reception, or customer service role, preferably in the automotive industry, is a plus.

• Skills:

  • Excellent verbal and written communication skills.

  • Professional personal presentation and demeanor.

  • Proficiency in MS Office Suite and knowledge of basic office equipment.

  • Strong organizational and multitasking abilities.

  • Ability to be resourceful and proactive when dealing with issues.