Pre-Sales cum GRE (Guest Relationship Executive) - Hinjewadi

Job Description:

Role Objective:

To manage front desk customer experience at the project site, make pre-sales calls and provide first-level project briefings on calls to potential leads/walk-ins (both CP and direct), and coordinate site tours with the closing team—ensuring a smooth, professional, and conversion-oriented site experience. This role is a critical mandate sales position to improve site  visits and customer experience at the site.

Work Allocation:

Workstream- 

1. Customer Walk-in Handling (GRE) - 45% of  Welcome customers, brief them about the project, and coordinate with closers

2. Pre-Sales Calling & Lead Warming—45% of follow-up leads, call warm leads, fix visits

3. Documentation & Registers—10% of walk-in logs, CP registers, CRM updates, and SV reports.

 Key Responsibilities:

      1. Front Desk Walk-In Management (GRE Role)—

• Greet and register every walk-in (Direct + CP-sourced)
• Offer brochures and water/refreshments, ensure a premium site experience
• Maintain Walk-In Register, CP Log, EOD Reporting

      2. Site Visit Coordination-

• Assign the customer to the appropriate closing manager.
• Ensure smooth transition from GRE → Closer
• Ensure sales team attendance is recorded
• Track and log CVs

      3. Pre-Sales Calling (when walk-in movement is low ) -

• Make 80–100 dials/day to warm leads
• Fix 6–8 site visits/week
• WhatsApp follow-ups & nurturing
• Ensure 100% CRM tagging & lead updates

      4. Sales Support & Documentation -

• Maintain daily MIS
• Assist closers with basic documentation (if required)
• Maintain site hygiene and stock of brochures, leaflets, project kits

 Candidate Profile – Must Haves:

• Experience—0.6–2 years in real estate frontline / pre-sales / GRE

• Industry—Fit Real estate (developer/mandate) preferred

• Communication—clear, polite, presentable; strong customer handling

• Project Understanding—Ability to explain unit types, amenities, pricing basics

• Language—Marathi (highly preferred), Hindi, English

• Grooming—professional behavior, neat appearance

• Tools—Basic CRM, WhatsApp Business, Google Sheets

• Mobility—Not mandatory (role is on-site)

 Compensation & Benefits:

• Fixed CTC: ₹15,000–₹20,000 per month
• Performance Incentives
• Travel Reimbursement: ₹3/km (only for approved official travel)

Work Structure:

• 6 Days/Week (Saturday & Sunday compulsory)
• Weekly Off: One weekday (typically Monday/Tuesday)
• On-Site Timings: 10 AM – 7 PM (project dependent)