MANAGER SERVICE CENTER FOR WHOLESALE TRADE INDUSTRY - RAIPUR , CHHATTISGARH
1 Nos.
121271
Full Time
10.0 Year(s) To 12.0 Year(s)
3.00 LPA TO 3.60 LPA
Tyres
B.Tech/B.E. - Mechanical; Diploma - Mechanical
Job Description:
A Service Center Manager job description includes overseeing daily operations, leading a team of service staff, and ensuring high customer satisfaction. Key responsibilities involve managing staff performance, handling escalated customer issues, analyzing service metrics, and implementing procedures to improve efficiency and quality. The role also focuses on financial management, budget control, staff training and development, and ensuring compliance with policies and regulations.
Key responsibilities
- Team and staff management: Recruit, train, and supervise service technicians and support staff, while also managing performance, scheduling, and staff development.
- Customer relations: Ensure high levels of customer satisfaction, handle complaints and escalations, and build strong relationships with customers to foster loyalty.
- Operational oversight: Manage daily operations, monitor service performance metrics (like response time and resolution rate), and identify areas for improvement.
- Process improvement: Implement policies, procedures, and quality standards to enhance service efficiency, effectiveness, and quality.
- Financial management: Manage the service center's budget, control expenses, and analyze financial performance.
- Compliance and safety: Ensure the team and operations comply with company policies and industry regulations, and implement safety protocols.
- Reporting: Prepare and analyze reports on service center performance to share with senior management.
- Other duties: Maintain inventory levels, coordinate with other departments, and manage relationships with vendors and suppliers.
Required skills and experience
- Leadership and communication skills
- Experience in customer service and service management
- Problem-solving and conflict resolution abilities
- Analytical skills for data interpretation and decision-making
- Organizational and multitasking skills
- Financial management experience
JOB APPLY
http://jobs.vinayakjob.com/
CONTACT DETAILS -
Name - NAMRATA
Number - +91 91099 99660
Company Profile
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.