Manager / Sr. Manager - Client Relations and Business Acquisition

Job Description:

Job Purpose
To lead client engagement, drive business growth, and ensure high-impact delivery across all project categories. This role involves crafting persuasive pitches, managing end-to-end client servicing, and fostering long-term relationships that translate into account expansion and repeat business. The individual must bring strong cross- functional coordination, solution orientation, and a consultative mindset to succeed in a fast-paced, client-first environment.

Key Responsibilities / Accountability
• Client Pitching & Proposal Development: Lead client pitches across formats – digital, experiential, and integrated—by developing compelling proposals, presentations, and communication strategies that align with client objectives and business KPIs.
• End-to-End Client Servicing: Own the client journey from brief to execution, ensuring seamless coordination with internal teams (creative, ops, content, finance) and acting as a trusted point of contact for all client communication.
• Business Development & Growth Support: Support leadership in identifying new business opportunities, preparing pitch materials, and contributing to BD meetings, RFP responses, and pipeline development.
• Account Management & Relationship Building: Drive post-conversion account ownership, including feedback management, campaign reviews, and continuous engagement aimed at retention and account mining.
• Cross-Functional Project Coordination: Work closely with internal teams to ensure timely, profitable, and high-quality execution of projects. Facilitate clear briefings, timelines, resource planning, and solution escalation if needed.
• Market Intelligence & Competitive Benchmarking: Stay updated on industry trends, competitor activities, and evolving client expectations to proactively tailor offerings and position NeoNiche as a strategic partner.
• Client Onboarding & Documentation Compliance: Oversee smooth onboarding of new clients by ensuring timely documentation, SLA sign-offs, internal brief alignment, and CRM updates for future tracking and reference.

Required Qualifications & Experience
 Graduate in Marketing, Communications, or Business Management; MBA preferred
 5–8 years of experience in client servicing, business development, or strategic partnerships within the event/marketing/experiential domain
 Proven success in managing accounts, leading pitches, and coordinating project execution across verticals

Required Skills & Competencies
 Excellent communication, presentation, and client negotiation skills
 Strong storytelling and proposal-writing ability.
 Commercial acumen and ability to balance client satisfaction with profitability
 Solution-oriented, calm under pressure, and highly organized
 Collaborative team player with leadership drive and growth mindset
 Ability to multi-task and manage shifting priorities in a dynamic environment