Front Office / Receptionist

Job Description:

About the Company :

We are a leading study abroad company, helping students achieve their dreams of international education. We are looking for a proactive and personable Branch Executive to manage front desk operations and handle activities. As a Branch Executive, you will be the face of our office and the first point of contact for aspiring students and walk-ins.

About the role :

We are looking for a dynamic and student-friendly Branch Executive who can manage front-desk responsibilities and handle telecalling to support our counseling and sales team. You’ll play a key role in guiding students and parents with basic information and ensuring a smooth experience at our branch.

Key Responsibilities:

• Greet and assist walk-in students and parents

• Manage student appointments and maintain the counselor calendar

• Handle incoming calls and guide students to the right point of contact

• Maintain daily visitor logs and ensure the front office is well-organized and presentable

• Make outbound calls to prospective students who have shown interest in studying abroad (leads from website, events, or social media)

• Share accurate and basic information about countries, courses, and intakes

• Follow up on leads and schedule appointments for counseling sessions

• Maintain proper call logs and update lead data in CRM tools

• Handle basic queries over calls or WhatsApp and guide students to the appropriate counselor

Ideal Candidate Profile:

• Excellent communication skills in English, Bengali, and Hindi

• Prior experience in telecalling, counseling support, or front office roles is an advantage

• Confident, friendly, and student-oriented approach

• Strong phone etiquette and listening skills

• Basic knowledge of MS Excel, Google Sheets, and email communication

• Ability to multitask and remain calm under pressure