Customer Service Executive

Job Description:

Key Responsibilities

• Handle inbound voice calls for International Roadside Assistance customers

• Provide prompt, accurate, and professional support to customers in emergency or service-related situations

• Coordinate with service providers and internal teams to ensure quick resolution

• Maintain clear and accurate documentation of customer interactions

• Deliver high-quality customer experience while meeting performance metrics

Desired Skills & Competencies

• Strong spoken English communication skills

• Good listening, problem-solving, and empathy skills

• Ability to work in rotational shifts and fast-paced environments

• Customer-centric attitude with a professional approach

• Basic computer knowledge and call-handling skills

Eligibility Criteria

• Graduates – Freshers are eligible
  or

• Undergraduates with a minimum of 12 months International BPO experience

• CEF Requirement: B2-8 (Speech X mandatory)