Senior Executive

Job Description:

Key Responsibilities

• Handle customer inquiries via phone, email, chat, or social media in Arabic (and English if required)

• Provide accurate information about products, services, policies, and procedures

• Resolve customer complaints efficiently while maintaining professionalism and empathy

• Document customer interactions clearly and accurately in CRM systems

• Escalate complex issues to appropriate teams when necessary

• Follow service quality standards, KPIs, and response time targets

• Build strong relationships with customers to improve satisfaction and retention

Required Qualifications

• Fluent or native Arabic speaker (spoken and written)

• Good command of English (spoken and written)

• Bachelor’s degree

• Previous customer service, call center, or support experience preferred

• Strong problem-solving and communication skills