Customer Service Executive - RSA

Job Description:

 Key Responsibilities

• Handle inbound voice calls for International Roadside Assistance customers
• Provide prompt, accurate, and professional support to customers in emergency or service-related situations
• Coordinate with service providers and internal teams to ensure quick resolution
• Maintain clear and accurate documentation of customer interactions
• Deliver high-quality customer experience while meeting performance metrics

Desired Skills & Competencies

• Strong spoken English communication skills
• Good listening, problem-solving, and empathy skills
• Ability to work in rotational shifts and fast-paced environments
• Customer-centric attitude with a professional approach
• Basic computer knowledge and call-handling skills

Eligibility Criteria

• Graduates – Freshers are eligible OR Undergraduates with a minimum of 12 months International BPO experience
• CEF Requirement: B2-8 (Speech X mandatory)