Customer Relationship Executive

Job Description:

Primary Role: IVR Call Handling & Customer Communication

Key Responsibilities:

IVR & Incoming Call Management:

• Attend all incoming calls with a polite and cheerful attitude.
• Be a good listener and ensure a positive interaction experience.
• Handle customer enquiries and guide them accordingly.
• Analyse the customer's query and forward the lead to the respective Sales Executive based on the project.
• Transfer calls to the appropriate departments (Sales, Purchase, HR, etc.) as required.
• Avoid giving any false information or commitments.
• Ensure no calls are missed.
• Maintain a basic tracker/log of calls handled and leads forwarded.

Documentation and reporting:

Ensure to submit daily report to sales manager.

Secondary Role (As Needed):
Event Coordination Support:

• Assist the marketing team in organizing property launches and other events when required.
• Support event logistics, vendor coordination, and guest management, if assigned.

Team Communication (If Needed):

• Coordinate with cross-functional teams like Sales to support customer communication.
• Ensure proper updates are passed on from internal teams to clients when necessary.

Client Handling (If Required):

• Communicate with clients for general queries or updates if requested by the team at assign site.
• Provide a warm and professional customer experience.

Desired Skills:

• Strong verbal communication and listening skills.
• Positive attitude and polite customer approach.
• Basic understanding of customer service principles.
• Ability to multitask and coordinate across departments.
• Proficiency in using phone systems and basic reporting tools.