Customer Support Executive - Dadar

Job Description:

We are looking for a customer-focused, patient Customer Support Executive to handle inbound support calls, understand client queries, and provide effective assistance via remote desktop support and software guidance.

Key Responsibilities

Customer Support

• Attend inbound customer support calls and respond professionally

• Listen carefully to client queries and understand issues

• Provide prompt and accurate solutions

Technical Assistance

• Support customers by accessing their system through remote desktop tools

• Guide clients in using software and resolving operational queries

• Escalate complex issues to the technical team when required

Client Interaction & Service

• Maintain polite, calm, and helpful communication with customers

• Ensure customer satisfaction through timely resolution

• Maintain records of support calls and issues handled

Documentation & Coordination

• Record customer issues, feedback, and resolution details

• Coordinate with internal teams for issue resolution when necessary

Required Skills & Competencies

• Good computer and internet proficiency

• Basic understanding of software usage and troubleshooting

• Strong listening and communication skills

• Willingness to help customers and solve problems

• Calm and patient approach while handling queries