Assistant Manager (US Payroll)

Job Description:

Job Description-Payroll Supervisor

The HRO Payroll Assistant Manager, under the general direction of the Payroll Managers, manages and coordinates the activities of the payroll department and staff, while establishing strong client relationships, assisting in the management of the flow of work across the payroll teams to support the delivery of excellent client service.

The Supervisor will oversee the daily activities of their team, by ensuring the efficient and effective delivery of high-quality payroll and customer service to the client. Must be highly-motivated, with strong leadership skills, solution-driven and possess a drive to deliver a high standard of service to our customers.  Possess a general knowledge of payroll, human resource concepts and regulations.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Supervise all aspects of payroll activities by assigning duties and monitoring quality of work; assuring staff conforms to organizational policies and procedures and government regulations

2. Support the Payroll department in assigning coverage as needed due to call-ins, PTO, FMLA, etc., may be required to process payrolls in an emergency.
3. Acts as a level of escalation to troubleshoot, help with more complex situations, research, resolve technical questions and escalate to appropriate internal teams with sense of urgency.
4. Reviews department procedures and material and recommends adjustments and changes when identified.
5. Help to identify knowledge gaps and provide recommendations to adjust workloads and escalate these to leadership as needed.
6. Manage timely signoffs for processes by utilizing validation reports, guides, and coaches with training techniques to eliminate inaccuracies found during approval process.
7. Assist with the roll out of system updates and upgrades between internal configuration teams (HRIS, Payroll Config, IT) and the payroll department.
8. Provides day-to-day guidance and oversight of staff; actively works to promote and recognize performance, motivates staff, manages schedules and workflow.
9. Ensure compliance to SSAE 16 audit control objectives.
10. Problem Solve daily issues as they arise.
11. Serve as liaison with other departments regarding payroll-related issues.
12. Assist with new hire training.
13. Perform other duties and special projects as assigned.

14. Competencies

    1. Ethical Practice
    2. Self-motivated with the ability to work independently and confidentially
    3. Proven ability to handle multiple projects and meet deadlines
    4. Ability to understand and follow written and verbal instructions
    5. Ability to work with all levels of management
    6. Good judgment with the ability to make timely and sound decisions
    7. Ability to work in a team-oriented environment.
    8. Able to effectively manage client relationships
    9. Detail oriented, able to analyze and interpret data for accuracy to determine root cause, ability to lead, train, and coordinate the work of others as well as collaborating with peers.
    10. Strong organizational, problem-solving, and analytical skills
        1. Proven ability to handle multiple projects consecutively and meet deadlines
        2. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

    Supervisory Responsibility

    1. Experience managing a large team in a rapidly changing environment.
    2. Basic competence in duties and tasks of supervising employees
    3. Demonstrated ability to supervise and motivate subordinates
    4. Ability to build and maintain strong teams
    5. Advise staff on procedure, system and policy changes as required
    6. Conduct necessary staff coaching, corrective actions and annual reviews with appropriate feedback as required
    7. Participates in meetings for the purpose of receiving or communicating information needed to perform functions timely and accurately
    8. Train/coach/mentor and supervise the daily work activities of assigned staff.

    Required Education and Experience

    1. Graduation or equivalent to Graduations is minimum required qualification for this role.
    2. Minimum of 3 to 5 years of related payroll experience.
    3. Proficient in use of computers, Microsoft Excel, V-Lookups and Pivot Tables.
    4. Strong written and verbal communication is desirable.
    5. Masters in business management will be preferred.
    6. Experience in Multi Client Environment preferred.