Hiring for WFH Client Operation Executive Role

Job Description:

Key Responsibilities

• Respond to customer inquiries professionally and empathetically.
• Resolve issues accurately and within defined timelines.
• Research concerns thoroughly and coordinate with internal teams (support, logistics, product, etc.).
• Maintain high standards of written communication and meet service SLAs.
• Achieve performance targets for productivity, quality, response time, and customer satisfaction.
• Identify recurring issues and recommend process improvements.
• Document interactions and solutions accurately in CRM systems.
• Follow client-specific protocols and standard operating procedures.
• Participate in team meetings, training, and calibration sessions to enhance skills and knowledge.

Skills & Competencies

• Excellent written and verbal English communication.
• Empathy, clarity, and professionalism in all interactions.
• Strong attention to detail and problem-solving skills.
• Ability to prioritize and handle multiple conversations.
• Collaborative and responsive team mindset.
• Proficiency in using CRM tools and managing service tickets.
• Commitment to delivering outstanding customer experiences.

Qualifications & Experience

• Education: Bachelor’s degree from a recognized institution.
• Experience: Around 2 years in client servicing or customer support, preferably with email or chat communication.
• Preferred: Experience in B2B or SaaS-based support environments.

Shift & Work Schedule

• Shift Timings: 6:30 AM to 7:00 PM IST (12.5-hour shift including half an hour break)
• Working days: Sat, Sun, Mon, Tue (Alternate tuesday work from office)
• Weekly Offs: Wed, Thu, and Fri
• Additional Benefits: PF, insurance, leaves
• Communication skills : Should be excellent