IT Support Engineer

Job Description:

We are seeking a proactive and technically skilled IT Executive to manage day-to-day IT operations, network infrastructure, system support, and administrative IT functions. The role involves ensuring smooth functioning of all IT systems, maintaining security, and providing timely technical support to users.

Key Responsibilities
IT Operations & Support
Create and manage employee IDs, configure Microsoft Outlook accounts, and resolve related issues.
Monitor network performance and provide regular analysis and reports.
Provide software, hardware, and operating system support to all users.
Manage internet access, network security, and user permissions.
Install, configure, and maintain network printers and other peripherals.
Handle installation, setup, and maintenance of systems, cabling, and IT equipment.
Diagnose and resolve issues related to PCs, laptops, printers, and other devices.
Configure and troubleshoot network devices such as switches and routers.
Resolve Microsoft Windows and other software-related issues.
System & Server Management
Manage data backups and ensure timely restoration when required.
Administer and troubleshoot servers and Microsoft Exchange.
Ensure systems are updated with the latest software and security patches.
Administrative Support
Maintain proper filing and archiving of IT-related documents and drawings.
Ensure accuracy and timely backup of project-related documentation.
Coordinate submission of documents to authorities, clients, and stakeholders when required.
Perform additional administrative or IT-related tasks as assigned.

Key Requirements
Bachelor’s degree in IT, Computer Science, or a related field.
Proven experience in IT support, network administration, or system management.
Strong knowledge of Windows OS, networking concepts, and troubleshooting.
Experience with servers, Microsoft Exchange, and backup systems preferred.

Soft Skills
Strong communication and interpersonal skills.
Punctual, reliable, and highly professional.
Ability to work independently and in a team environment.
Problem-solving mindset with attention to detail.
Self-motivated with a willingness to learn and grow.
Ability to handle multiple tasks and meet deadlines.
Positive attitude with a focus on continuous improvement.

Additional Information
Ability to work in a fast-paced environment.
Strong ownership and accountability towards assigned responsibilities.