Regional Manager - Tele Collections -Thane Mumbai
Job Description:
- will be responsible for managing the External Vendor Call Center and delivering targeted numbers through call center calling team on company’s Mortgage Portfolio. Will be required to be co-located in the Call Center premise and manage the performance of the given portfolio
- To manage day-to-day operations of the call center on company pool, including scheduling, staffing, and training of the call center agents including handling disputes, escalations and resolution of high value cases
- Setting targets for the call center agents and monitoring their performance including dialer MIS, and actioning on data insights
- Managing the relationship with the loan portfolio team and ensuring that the call center is aligned with the company's objectives
- Managing the budget and ensuring that the call center is cost-effective
- Ensuring that the call center is compliant with the regulatory requirements
Key Skills :
Company Profile
--- --- --- --- is a Public incorporated on 15 April 2015. It is classified as Non-govt company and is registered at Registrar of Companies, Chennai. Its authorized share capital is Rs. 3,000,000,000 and its paid up capital is Rs. 1,800,00
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