Customer Experience Manager (CXM)

Job Description:

Job Title: Customer Experience Manager (CXM) – Automobile Showroom
Location: Patna (or as applicable)
Salary: ₹15,000 – ₹20,000/month
Experience: 1–3 Years (Customer Handling / Showroom / Hospitality)

Job Overview:

We are looking for a Customer Experience Manager (CXM) to ensure a smooth and positive experience for customers visiting the automobile showroom. The role involves handling customer interactions, managing queries, and supporting the sales journey.

Key Responsibilities:

• Greet and assist walk-in customers professionally
• Manage customer flow and ensure a pleasant showroom experience
• Handle customer queries, complaints, and feedback
• Coordinate with sales and service teams for smooth customer handling
• Maintain customer records and follow-up data
• Ensure cleanliness, presentation, and discipline in the showroom
• Support test drive coordination and customer engagement activities

Requirements:

• 1–3 years of experience in customer handling or showroom roles
• Good communication and interpersonal skills
• Presentable personality with a customer-first approach
• Basic computer knowledge (Excel/CRM tools)
• Ability to handle multiple customers efficiently

Preferred Candidate:

• Experience in automobile showroom or hospitality industry
• Friendly, patient, and problem-solving attitude