Product Process Trainer
Job Description:
Location & Role
Location: Turbhe (Partner Location) & Chennai
Travel: The role involves travel to partner locations and other business sites, as required.
Department: Training & Development / Customer Experience
Reporting To: Training Manager / CX Manager
Experience: 3–5 Years
Industry: NBFC / BFSI / Contact Centre
Education: Any Graduate
Key Responsibilities
Deliver product, process, CRM, and customer service training.
Conduct OJT, call listening, live barging, coaching, and performance assessments.
Manage training MIS, floor updates, partner trainer support, and training documentation.
Collaborate with Operations, QA, and stakeholders to improve team performance.
Prepare training content, presentations, assessments, and reports.
Required Skills
Excellent communication, presentation, and coaching skills.
Experience in contact centre training, OJT, call monitoring, and MIS.
Proficient in MS Excel, PowerPoint, Word, CRM, and LMS.
Strong analytical and stakeholder management skills.
NBFC/BFSI domain experience preferred.
Additional Details
• Number of Vacancies: 2
• Locations:
o Turbhe & Kurla
Candidates should be flexible to travel between both locations.
Travel reimbursement will be provided.
Bus facility is available from Turbhe and Kopar Khairane stations.
o Chennai
• Working Days: Monday to Friday (Alternate Saturdays Off)
• Working Hours: 9:30 AM to 6:30 PM
• Gender Preference: Male / Female
• Interview Process: Face-to-Face
• Age Criteria: Up to 40 years
Contract period, auto-renewable or not: 1 year. Can be renewed with evaluation.
On Third Party Payroll (Talisman HR)
Interested can share updated cv on search@talismanstaffing.com or What's app : 9136435341
Key Skills :
Company Profile
A housing --- company with National Housing Bank (NHB) and engaged in various financial services businesses. It provides both wholesale and retail funding opportunities across sectors
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.